Instagram Is Testing a new FAQ Option for Direct Interactions with Business Accounts.

Written By Bader Al Hajjaj
Instagram Is Testing a new FAQ Option for Direct Interactions with Business Accounts.png

The News:
Instagram is testing a new FAQ option for business accounts which would give brands the capacity to provide quick, tappable Q and A options within their Direct feed when customers look to submit a message query. At this stage, it seems that businesses can set up four questions that will be displayed in your initial message interaction, giving brands a simple, automated way to address the most common queries.
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Biggest takeaway:
You will be having FAQ right on your IG. Equals more available content for your customers.
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There's no word on a full rollout at this stage, and it still appears to be in early testing, but it could provide another helpful option to consider for connecting with your Instagram audience, while also lessening the response load at your end.
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Source: Social Media Today

Bader Al Hajjaj

We help start-ups and small businesses with their digital marketing needs. Starts by really listening to your story, vision and brand. We then use the skills we have mastered to creatively market your story digitally.

https://www.baalha.com/
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