Google Adds Business Messaging Options in Maps and Search
First off, in Maps - from today, verified businesses on Google will be able to receive and respond to messages from the Google Maps app. In addition to this, Google's also adding a message button to Google My Business posts, which are accessible via Search results.
Instagram Is Testing a new FAQ Option for Direct Interactions with Business Accounts.
Instagram is testing a new FAQ option for business accounts which would give brands the capacity to provide quick, tappable Q and A options within their Direct feed when customers look to submit a message query.
Instagram Adds New Branded Content Options.
The new tags will mean that creators can formulate more deals with brands, and generate revenue immediately from their Reels content. In addition to this, Instagram's also adding a new process which will enable brands and creators to work collaboratively on Instagram content creation, as opposed to brands having to promote a pre-existing post.
More Exposure For Your Brand.
Instagram has announced an update to its search functionality which will give users the capacity to search for specific keywords, as opposed to being limited to profiles, hashtags and locations.
Understanding Your Customers - The Practical "HOW TO"
The issue is that attempting to understand your customers perspective isn't simple. This article helps you understand better.
Re-Designing Customer Experience
The customers' holistic perception of their experience with a brand in both the physical and the digital space is the most accurate definition for customer experience.
Instagram "SHOP" Tab and The E-Commence Game Goes On...
The e-commerce game is still alive and kicking, evolving for sure. Instagram seems determined to take large and small E-commerce business on a ride and keep everyone on their feet.